Refund & Replacement Policy – Miller Stores

Last Updated: 1 march 2025

At Miller Stores, we take great pride in delivering fresh, high-quality spices, oils, and natural food products. As our products are freshly milled and extracted, we do not accept returns or refunds once an order is confirmed. However, we are committed to ensuring customer satisfaction and will work with you to find a fair resolution in the following cases:

1. Damaged Products

If you receive a damaged product, please notify us within 2 days from the delivery date by emailing info@millerstores.com with the following details and the estimated refund time line is 6-7 working days:

  • Order number
  • Image of the invoice
  • 1 clear image of the outer box
  • 2 clear images of the damaged product
  • Unboxing video showing the damage

✅ Resolution: We will promptly replace the affected product(s) or offer an amicable solution. For multiple-item shipments, only the damaged product will be eligible for replacement.

📩 Email response time: 24-48 hours

2. Missing Products

If any product is missing from your order, please notify us within 2 days from the delivery date by emailing info@millerstores.com with:

  • Order number
  • Image of the invoice
  • 1 clear image of the outer box
  • 2 clear images of the opened box
  • Unboxing video showing all received items

✅ Resolution: We do not offer refunds for missing products, but we will be happy to promptly re-send the missing item.

📩 Email response time: 24-48 hours

3. Spoiled Products

If you receive a spoiled product, please notify us within 2 days from the delivery date by emailing info@millerstores.com with:

  • Order number
  • Date of packaging/manufacturing (as printed on the pack)
  • Clear images or a video showing the spoilage

✅ Important Notes:

  • Natural Variations: We do not accept returns due to differences in taste, texture, color, or aroma, as our products are freshly ground and naturally processed.
  • Quality Assurance: We maintain strict quality control and ensure our products retain their nutritional value without additives or preservatives.

✅ Resolution: After due investigation, if the product is found to be spoiled, we will replace it at no additional cost.

📩 Email response time: 24-48 hours

4. Order Cancellations

  • Orders cannot be canceled once they are processed.
  • If you need to make changes, please contact us immediately after placing the order at +91 8608600945.

5. Contact Us

For any concerns, reach out to us at:

📩 Email: info@millerstores.com

📞 Customer Support: +91 8608600945

🏢 Business Address: Pavana Homes, Kadavantra, Kochi

We appreciate your trust in Miller Stores and strive to ensure your satisfaction with our products!