Frequently asked questions
Ordering, delivery, testing and trade questions. Questions about a specific product are answered on that product's own page.
How soon after milling is my order dispatched?
Spices, flours and blends are milled when your order is packed, and orders placed before midday are normally dispatched the same working day. Nothing sits ground in a warehouse waiting for an order.
Which cities do you deliver to, and what does shipping cost?
We ship across India, and we run same-day delivery in Hyderabad from our Kondapur and Serilingampally stores. Shipping charges and serviceable pin codes are shown at checkout and set out on our shipping policy page.
What is your return policy on food products?
Food items cannot be returned once opened, for obvious safety reasons. If an order arrives damaged, leaking, short or incorrect, contact us with a photograph and we will replace it or refund it. The full terms are on our return policy page.
Are your products FSSAI licensed?
Yes. Miller Foods Pvt Ltd operates under FSSAI licence and the licence number is printed on every pack and displayed at each store. Ask at the counter or contact us if you need it in writing for a bulk or institutional order.
Do you test for pesticide residue and adulterants?
Yes. Batches are sent for independent laboratory testing covering added dyes, pesticide residue and aflatoxin, and we publish those reports on our lab reports page rather than only quoting them.
Why are your prices higher than supermarket brands?
Because of what is not done to the product. Cold pressing yields far less oil per kilo than solvent extraction, milling to order means no long production runs, and single-ingredient powders carry no cheap bulking agent. You are paying for the absence of those things.
Why does the colour or strength vary between batches?
Because these are crops, not formulations. Chilli colour, turmeric curcumin and oil aroma all shift with the harvest and the season. A product that is identical every single time has usually been standardised with additives.
Do you offer franchise opportunities?
Yes. Miller Stores runs franchise outlets across Kerala, Telangana and beyond, with support on equipment, supply and training. See our franchise page or contact us to start a conversation.
Do you supply to restaurants, caterers and institutions?
Yes, we take bulk and wholesale orders, including custom grinds and blends made to your specification. Speak to us at any store or get in touch through the contact page.
Can I bring my own spices or grain to be milled?
Yes. Bring whole spice, grain or copra to the counter and we will mill it for you to the grind you want, while you wait.
Still stuck? Contact us, or read our lab reports, shipping policy and return policy. In Hyderabad, visit our Kondapur or Serilingampally store.